Operator and Corporate Information
VinciSpin Casino is operated by Tendersoft B.V., a limited liability company incorporated and registered under the laws of Curaçao. The operator is responsible for the provision, management, and ongoing administration of all gambling services offered through the domain vinci-spin-casino-nz.com and its associated subdomains.
Players who access the platform from New Zealand enter into a contractual relationship with Tendersoft B.V. as the licensed entity. All terms and conditions, privacy practices, and regulatory obligations described on this page are attributable to the operator in that capacity.
Licence Details
Issuing Authority
VinciSpin Casino operates under a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the statutory regulatory body responsible for overseeing online gambling operators licensed in and from Curaçao.
Licence Number and Type
- Licence number: OGL/2024/1126/0521
- Licence type: Online Gaming Licence (OGL) — B2C Operator Licence
- Issuing jurisdiction: Curaçao
- Regulatory framework: Landsverordening op de Kansspelen (National Ordinance on Games of Chance, LOK), as enacted and administered by the Curaçao Gaming Authority
The CGA licence authorises Tendersoft B.V. to offer real-money online casino services, including but not limited to slot games, table games, live dealer games, and other gaming products, to eligible players in jurisdictions where such access is permitted under local law.
Players wishing to verify the current validity of the licence may do so through the official Curaçao Gaming Authority licence verification portal at cert.cga.cw.
Territorial Scope of Services
VinciSpin Casino makes its services available to players in New Zealand on the basis of the operator’s CGA licence. New Zealand does not operate a domestic licensing regime for offshore online casino operators. Under the Gambling Act 2003 (NZ), it is not unlawful for New Zealand residents to access and participate in online gambling services offered by offshore-licensed operators. Accordingly, New Zealand players may register and play on this platform in compliance with applicable New Zealand law.
Notwithstanding the above, the operator reserves the right to restrict or suspend access for players located in jurisdictions where the provision or use of online gambling services is prohibited by applicable local legislation. It is the individual player’s responsibility to ensure that their participation in online gambling is lawful in their jurisdiction of residence prior to registering an account.
Age Restriction Policy
Access to real-money gambling services on VinciSpin Casino is strictly limited to persons aged 18 years or older. This minimum age requirement applies to all players accessing the platform from New Zealand, in accordance with the minimum age threshold stipulated under the Gambling Act 2003 (NZ) and the operator’s licence conditions.
The operator employs age verification controls at the point of registration and during the Know Your Customer (KYC) verification process. Persons who are under the age of 18, or who are defined as minors under the law of their jurisdiction of residence, are strictly prohibited from registering an account or participating in any gambling activity on this platform.
Any account found to belong to a minor will be suspended immediately. All funds held in such an account will be subject to forfeiture in accordance with applicable regulatory requirements, and the matter may be referred to relevant authorities.
Anti-Money Laundering and Know Your Customer Policy
Legal Framework
The operator maintains Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures in accordance with the requirements imposed by the Curaçao Gaming Authority and applicable international standards, including those derived from the Financial Action Task Force (FATF) recommendations on AML and Counter-Terrorist Financing (CTF).
Customer Identification and Verification
All players are required to complete an identity verification process prior to the processing of withdrawal requests. The operator may request verification of identity at any point during the account lifecycle at its discretion. Required documentation typically includes, but is not limited to, the following:
- A government-issued photographic identity document (such as a passport, national identity card, or New Zealand driver’s licence)
- Proof of residential address issued within the preceding three months (such as a utility bill or bank statement)
- Proof of the payment method used to fund the account, where applicable
- Source of funds documentation, where required in accordance with the operator’s risk assessment procedures
Transaction Monitoring and Reporting
The operator applies ongoing transaction monitoring to identify activity that may be inconsistent with a player’s stated profile or that may indicate potential money laundering, fraud, or other financial crime. Where suspicious activity is identified, the operator is obligated to take appropriate action, which may include the suspension of account activity, the withholding of funds, and the filing of reports with relevant competent authorities.
Players are advised that the provision of false, misleading, or fraudulent documentation during the verification process constitutes a serious breach of the operator’s terms and conditions and may result in the permanent closure of the account and the reporting of the matter to law enforcement agencies.
Data Protection and Privacy
Collection and Use of Personal Data
The operator collects and processes personal data from players for the purposes of account administration, identity verification, regulatory compliance, fraud prevention, and the provision of gambling services. Personal data is not sold to third parties. It may be shared with third-party service providers engaged by the operator for purposes directly related to the delivery of the platform’s services, such as payment processors, KYC verification providers, and software suppliers, subject to appropriate data processing agreements.
Security Measures
The operator implements industry-standard technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. The platform employs Transport Layer Security (TLS) encryption for all data transmitted between the player’s device and the operator’s servers. Access to personal data within the organisation is limited to personnel with a legitimate operational need.
Data Retention
Personal data is retained for the period necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations. Transactional and account records may be retained for a minimum period as required under AML and gaming regulatory requirements, which may extend beyond the closure of a player’s account.
Player Rights
Players have the right to request access to personal data held about them by the operator, to request correction of inaccurate data, and to raise concerns about the processing of their personal data. Such requests may be directed to the operator’s support team via the contact details provided on this platform. The operator will respond to valid requests within a reasonable timeframe in accordance with applicable data protection law.
Further detail regarding the operator’s data handling practices is set out in the Privacy Policy, which forms part of the operator’s regulatory documentation.
Responsible Gambling
Operator Commitment
The operator is committed to providing gambling services in a manner that promotes informed decision-making and minimises the risk of harm associated with problem gambling. The responsible gambling framework implemented on this platform is consistent with the conditions attached to the operator’s CGA licence and with recognised international standards for player protection.
Player Protection Tools
The following responsible gambling tools are available to all registered players through the account settings section of the platform:
- Deposit limits: Players may set maximum deposit amounts applicable on a daily, weekly, or monthly basis. Requests to increase an existing limit are subject to a mandatory cooling-off period before taking effect.
- Wager limits: Players may set maximum amounts that may be wagered within a defined time period.
- Loss limits: Players may set a ceiling on the total net losses permitted within a defined time period.
- Session time limits: Players may restrict the duration of individual gaming sessions.
- Reality check notifications: Players may configure periodic reminders of elapsed session time to support informed decision-making during gameplay.
- Cooling-off periods: Players may suspend access to their account for a defined temporary period of up to several weeks without permanently closing the account.
- Self-exclusion: Players may apply for self-exclusion for a minimum period of six months, during which account access will be suspended and cannot be restored prior to the expiry of the exclusion period.
External Support Services
Players who are concerned about their gambling behaviour, or who are seeking support on behalf of another person, are encouraged to contact the following independent organisations:
- Problem Gambling Foundation of New Zealand — free, confidential support for people affected by gambling harm: www.pgf.nz
- Gambling Helpline (New Zealand) — available 24 hours a day, seven days a week: 0800 654 655
- Gambling Therapy — international online support service: www.gamblingtherapy.org
The operator does not provide gambling services to persons who have applied for self-exclusion, and maintains records of self-excluded players for the duration of the applicable exclusion period.
Game Fairness and Certification
All games offered on VinciSpin Casino utilise certified Random Number Generator (RNG) technology supplied by licensed third-party software providers. The integrity and statistical fairness of game outcomes are subject to independent testing and certification by accredited testing laboratories. Return to Player (RTP) figures for individual games reflect the mathematically modelled long-run theoretical return and are not a guarantee of any specific outcome in any individual session.
The operator does not have the capability to alter individual game outcomes in real time. Live dealer games are operated by licensed game studios using professional dealing procedures and are subject to their own regulatory oversight in the jurisdictions in which those studios operate.
Dispute Resolution
Internal Complaints Procedure
Players who have a complaint relating to the operator’s services, including account disputes, bonus queries, payment issues, or any other matter, are encouraged to raise the matter in the first instance through the operator’s customer support channels. A complaint may be submitted by:
- Live chat, available 24 hours a day, seven days a week through the platform interface
- Email to support@vinci-spin-casino-nz.com
The operator will acknowledge receipt of a formal complaint and will endeavour to provide a substantive response within a reasonable timeframe. Where additional investigation is required, the operator will advise the player of the expected timeframe for resolution.
Escalation and External Dispute Resolution
In the event that a complaint is not resolved to the player’s satisfaction through the internal complaints procedure, the player may escalate the matter to an appropriate external dispute resolution (ADR) body. The Curaçao Gaming Authority accepts player complaints relating to licensees operating under a CGA online gaming licence. Complaints may be submitted through the CGA’s official online portal.
Players should note that the CGA’s dispute resolution process is applicable to matters within the scope of the operator’s licence conditions. Disputes involving allegations of breach of applicable law may also be referred to the relevant competent authorities in the player’s jurisdiction of residence.
The operator does not exclude or limit any rights that a player may have under applicable New Zealand consumer protection legislation.
Regulatory Compliance Statement
VinciSpin Casino, operated by Tendersoft B.V. under Curaçao Gaming Authority licence number OGL/2024/1126/0521, is committed to conducting its operations in compliance with the conditions of its licence and with applicable international standards governing online gambling, anti-money laundering, data protection, and player welfare. This page is maintained to provide players with accurate and transparent information about the operator’s regulatory status and compliance framework.
This page was last reviewed and updated in April 2026. Players are advised to check this page periodically, as regulatory information may be updated to reflect changes in the operator’s licensing status or applicable legal requirements.